Frequently Asked
Questions
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Where does your art come from?
We work directly with our community of artists as well as several carefully vetted private collectors, galleries and dealers. We are increasingly supporting artists to create new and exclusive editions for our community. We also assist our collectors with artist commissions . Anyone who sells items through our shop goes through a standard bank identity check, so we know they are trustworthy sellers.
Can you help me find a piece of art?
Yes, we would love to help with that. If you are looking for something specific from an artist we work with, or need help finding the perfect piece, just email us or use the contact form. This also applies to artwork you are interested in that has already sold out.
What are you doing with my personal information?
We have a strict policy of not disclosing any personal information to outside companies. The only exceptions are our online payment providers, so we can process your payment, and the suppliers who are responsible for sending you your order.
We use customer information to improve user interaction on our website and to inform customers about the art world. Please read our Privacy Policy for more information.
What happens if my order is damaged?
If your package is visibly damaged, please refuse delivery. It will then be returned to us. If you have already accepted delivery, you will need to contact us within 3 working days of receiving your artwork to be eligible for a replacement or refund.
It would be very helpful if you can take a photo of the unopened packaging and keep the artwork in its original packaging until we have resolved the problem.
If the artwork is delivered damaged but the outer packaging is intact, please contact us with photos of the artwork.
Can I sell my artwork on your site?
If you would like to work with us, please go to our feedback page for more information and to contact us.
What payment methods are accepted?
We accept Visa, Mastercard, American Express and Maestro. We also accept payment via PayPal, Amazon Pay, Stripe and Klarna. Payment will be made as soon as your order is placed.
What kind of commission do you charge?
We do not charge a commission on payments, everything happens at the choice of the payment system.
What to do if the payment hangs up?
Write to us or contact your payment provider.
Do you foresee other payment systems?
Yes, of course. Just let us know. We will definitely solve this problem, and it won't take long.
Will I have a personal account with payment information?
Yes, of course. You will always be able to track and download the entire history of purchases and payments from your personal account.
How do I search for a product on your site?
Use the site search or search by tags. Also visit the portfolio section and enter search by author.
I have a problem with my shopping basket
If items disappear from your shopping basket, it is most likely because our stock position has changed since you added the item to your basket. If this happens, a message will appear in your shopping basket. It could also be because you are using the "Back" button on your internet browser instead of clicking the "Continue Shopping" link on the shopping basket page.
If you are still having problems, try deleting cookies on your computer. Simply select the "Tools" tab on your internet browser, select "Browser Properties", then select "Delete Cookies" and click "OK". You will then be able to start again.
Is it safe to order from your shop?
It's safer than ever before. We use a very secure online ordering system and are constantly researching and improving our software to ensure we always provide the highest possible security.
We use SSL certificates from GeoTrust® to maximise online security and trust, providing both 256-bit encryption and a True Site™ trustmark that provides verification of a third-party website's identity.
Having SSL means that you can be assured that communications (such as credit card numbers, names and addresses) between your browser and this site's web servers are private and secure when you activate an SSL session.
I am not receiving emails from your site
If you are not receiving our emails or regular newsletter, you may be missing out on the latest offers, discounts and new product information.
One of the most common reasons for your email software marking emails as junk mail is sending them to your spam folder. To prevent this from happening, add us to your email address book.
If you have checked this and are still not receiving the newsletter, check your registered email address under 'My Account'.
If you need additional help, contact our customer service team.
My payment has been declined
A payment may be declined for a number of reasons. Try checking your account details to make sure that the card details such as start date, card type are correct and your payment address matches the one registered on the card.
If the problem persists, try contacting your bank or card issuer.
If problems still occur, contact our customer service team.
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